Terms and Conditions for Landscaping Feltham Services
These Terms and Conditions apply to all landscaping services provided by us, whether the work involves garden design, turfing, planting, fencing, decking, patio installation, hedge cutting, maintenance, clearance, or other related outdoor works. By booking or accepting a quotation for landscaping services in Feltham, the client agrees to be bound by these terms. These conditions are intended to create a clear, fair, and practical arrangement between the client and the service provider, covering the booking process, payment arrangements, cancellations, liability, waste handling, and the law that applies to the agreement.
For the purposes of these terms, “we”, “us”, and “our” refer to the landscaping business supplying the services, and “you” or “the client” means the person, company, or other organisation receiving the work. Any reference to a “quotation” includes a written estimate, proposal, or emailed summary of the work. Any reference to “services” includes all labour, materials, equipment, and related activities supplied as part of a landscaping project, whether small or large. These terms are designed to apply to residential and commercial customers alike, although certain obligations may differ depending on the nature of the site and the work requested.
If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No variation of these terms will be valid unless agreed in writing by an authorised representative of the business. The client is responsible for reading and understanding the terms before confirming a booking, and continued use of the service will be treated as acceptance of the terms in their current form.
To arrange a booking, the client may request a quotation based on photographs, measurements, or a site visit, depending on the type and complexity of the work. A quotation is usually based on the information provided at the time and may change if the actual site conditions differ from those described. Once the client accepts the quotation, a booking will be created and a date or timeframe may be reserved. We may request a deposit before confirming the booking, especially where materials must be purchased in advance or where a project requires special scheduling.
The client must provide accurate and complete information about the site, including access arrangements, boundary limitations, underground services where known, existing structures, drainage issues, and any hazards that may affect the works. If the information supplied is incomplete or incorrect, we may need to adjust the quotation, extend the schedule, or revise the scope of work. Any additional tasks not included in the agreed quotation may be treated as extra work and charged separately if the client requests them or if they are reasonably necessary to complete the job safely and properly.
We will make reasonable efforts to begin and complete the work within the agreed time period, but dates and times are estimates unless expressly confirmed as fixed. Landscaping projects can be affected by weather, material shortages, access delays, ground conditions, or third-party restrictions. If a delay occurs, we will aim to communicate the revised schedule as soon as reasonably possible. The client agrees that minor changes to the order or timing of tasks may be necessary to carry out the work efficiently and to an appropriate standard.
Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless otherwise agreed in writing, invoices must be paid in full within the stated payment period, which may be before, during, or after completion depending on the type of work. We may require staged payments for larger landscaping projects, including an initial deposit, interim payments, and a final balance on completion. Deposits are generally non-refundable except where we cancel the booking or fail to provide the service for reasons within our control.
The client must ensure that payment is made on time and in cleared funds. We may suspend work, withhold materials, or delay completion if payment is overdue. If a payment is late, we reserve the right to charge reasonable interest and recovery costs where permitted by law. Any dispute about an invoice must be raised promptly and in writing. The client must pay any undisputed portion of an invoice by the due date even if a separate issue is being investigated.
All quoted prices are based on the scope of work described at the time of pricing and may exclude unforeseen extra work, specialist disposal, or materials not originally specified. Unless stated otherwise, prices are exclusive of VAT where applicable. If the client requests changes after the quotation has been accepted, we may revise the price to reflect additional labour, materials, hire charges, or scheduling impacts. No work will be treated as included unless it is clearly stated in the agreed scope.
The client may cancel a booking by giving reasonable notice. If cancellation occurs after the booking has been confirmed and preparatory work has already been undertaken, we may retain the deposit or charge for work completed, materials ordered, and reasonable administration costs. Where cancellation takes place very close to the scheduled start date, a cancellation fee may apply to reflect loss of time and reserved resources. If the client wishes to reschedule, we will try to accommodate the request, but availability cannot be guaranteed.
We may cancel or postpone a booking if the site becomes unsafe, access is obstructed, payment terms are not met, extreme weather prevents safe working, or circumstances outside our control make performance impracticable. In such cases, we will usually offer a revised date or, where appropriate, a refund of any prepaid amount for work not yet carried out, less any non-recoverable costs already incurred. We will not be liable for delay or failure to perform caused by events beyond our reasonable control, including but not limited to severe weather, strikes, supplier failure, illness, or accidents.
Where materials have been specially ordered or customised for the project, the client may be responsible for those costs if the order cannot be cancelled. Likewise, if plants, turf, timber, paving, or other products have been allocated specifically to the booking, we may charge for them even if the job does not proceed. This reflects the fact that landscaping work often involves advance procurement and staging, and such items may not be returnable once ordered.
We will carry out all landscaping services with reasonable skill and care and aim to complete the work to a professional standard consistent with the agreed scope. However, the client acknowledges that natural materials such as soil, stone, timber, and plants may vary in appearance, texture, colour, and performance. Growth, survival, and long-term condition of planted materials can be affected by weather, watering, soil quality, pests, and aftercare. Unless we expressly agree otherwise in writing, we do not guarantee the future performance of living materials once they have been installed.
Our liability for loss or damage arising from the services is limited to direct losses that were reasonably foreseeable at the time the contract was made. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under law. However, we will not be responsible for indirect or consequential losses such as loss of profit, loss of enjoyment, business interruption, or costs arising from the client’s failure to maintain the works after completion.
The client is responsible for ensuring that children, pets, visitors, and other occupants are kept away from work areas while services are being carried out. The client should also remove or protect valuable items, fragile fittings, ornaments, buried services known to them, and any personal property that could be affected by the works. We are not responsible for pre-existing defects, hidden damage, poor ground conditions, or issues that could not reasonably have been discovered before work commenced.
Any measurements, levels, drainage expectations, or boundary assumptions are made in good faith but may require adjustment once work begins. If additional groundworks, reinforcement, removal of obstructions, or remedial actions are required because of hidden conditions, we may pause the work and issue a revised quotation. The client will be informed of such matters where reasonably possible, and work will proceed only once the client has agreed to the revised scope or instructed us to continue on a costed basis.
We are not responsible for damage caused by items left in the working area, including hidden pipes, cables, concrete, glass, waste, or construction debris not disclosed beforehand. The client must disclose any known underground services or other risks and, where needed, arrange for professional marking, isolation, or surveying before work begins. If we are asked to work near utilities or structures that may be affected, the client accepts that some disruption may be unavoidable and agrees to cooperate in managing that risk.
Where plant health or lawn quality is affected by factors outside our control, including drought, flooding, frost, soil contamination, or lack of aftercare, we will not be liable for resulting deterioration. Any maintenance advice provided is for general guidance only unless included as part of an ongoing service agreement. The client remains responsible for watering, mowing, feeding, pruning, and other aftercare once the project has been handed over, unless we have agreed to carry out those tasks ourselves.
Waste generated during landscaping work will be handled in accordance with applicable UK waste regulations. We will make reasonable efforts to separate reusable, recyclable, and non-recyclable materials where practical. Waste will only be removed by us if this is included in the agreed scope or subsequently requested by the client. The client understands that certain materials, including soil, rubble, timber, green waste, fencing, paving, and old fixtures, may require different handling, storage, or disposal methods depending on local rules and the nature of the material.
Where we remove waste, the client authorises us to transport and dispose of it using lawful and environmentally responsible methods. The client must notify us in advance if any waste may be hazardous, contaminated, or subject to special handling requirements. This includes asbestos, chemicals, oils, treated timber, sharps, clinical waste, fly-tipped material, invasive plant species, or any other regulated substance. We may refuse to handle such waste unless appropriate arrangements are made and any necessary permissions, documentation, or specialist contractors are in place.
If the client chooses to keep waste on site, the client is responsible for its secure storage and lawful disposal. Any waste left on site after completion remains the client’s responsibility unless we have expressly agreed to remove it. Where required, the client must ensure that waste is not placed in a manner that creates a hazard, obstructs access, breaches local restrictions, or causes environmental harm. We reserve the right to charge for additional labour if waste must be moved repeatedly, sorted, or loaded under difficult conditions.
The client must provide a safe and accessible working environment. This includes reasonable access to water and electricity where needed, permission to enter the site at agreed times, and clear instruction regarding any restrictions, security systems, or neighbour-sensitive arrangements. If access is delayed or unavailable, we may charge for waiting time, return visits, or any wasted attendance where this is reasonable in the circumstances. We may also refuse to work if conditions are unsafe or if required access cannot be obtained.
We reserve the right to use subcontractors, employees, or suitable third parties to complete all or part of the services. However, we remain responsible for the overall delivery of the agreed work unless otherwise stated. Any materials supplied by us remain our property until paid for in full, where retention of title is permitted by law. The client must not withhold payment for unrelated reasons unless permitted by the contract or required by law.
These terms may be updated from time to time, and the version in force at the time of booking will usually apply unless a later change is required by law or expressly agreed. If there is any inconsistency between a quotation and these Terms and Conditions, the quotation will take priority only in relation to the specific point of conflict. All other provisions remain effective. The client should retain a copy of the quotation and terms for reference throughout the project.
Any complaint or dispute should be raised as soon as reasonably possible so that we can investigate the matter and, where appropriate, take corrective action. The client agrees to give us a fair opportunity to inspect any alleged defect or incomplete item before arranging third-party repairs. If we accept that work falls short of the agreed standard, our preference is to remedy the issue, reduce the price, or otherwise resolve the matter proportionately and in line with applicable law.
If any part of the service is cancelled, delayed, or changed because of legal requirements, unsafe conditions, or factors outside our reasonable control, we will not be in breach of contract. Nothing in these terms limits the statutory rights of a consumer client. These terms should be read together with any written quotation, job sheet, invoice, or special agreement relating to the landscaping works, and together they form the full contract between the parties.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising from or connected with the services, the quotation, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. By confirming a booking for landscape services in Feltham or any related gardening and outdoor construction work, the client acknowledges that they have read, understood, and agreed to be bound by these terms in full.
